Privacy Policy

1. Who we are

Smarter Automated Solutions is a warehouse automation integrator based in Ingleburn, New South Wales. If you have any question about this policy or your information, contact us:

• Email: enquiries@smarteras.com.au
• Phone: 0401 045 297
• Address: Warehouse 2B, 37 Stennett Road, Ingleburn NSW 2565
• Post: PO Box 3422, Bangor NSW 2234

2. Information we collect

Information you give us

• Contact form: your name, company, work email, phone number, industry, what you would like help with, your orders per day (optional) and your message.
• Service request form: your name, company and site, email, phone number, the equipment concerned, the type of request and your description of the problem.
• Chat assistant: your answers about your warehouse challenge, business type, order volume and timeline, plus your name, email and phone number.
• Anything else you send us by email, phone, WhatsApp or in person, such as layouts, order data or photos of equipment.

Please don’t include sensitive information (for example health or financial account details) in your messages. We don’t need it to help you.

Information collected automatically

When you visit the site, our analytics tools collect technical and usage information, such as your browser and device type, the pages you view, how you arrived at the site and your approximate location (derived from your IP address). This is collected using cookies and similar technologies (see section 4).

Two small settings are stored only in your own browser and are never sent to us: your light or dark display choice, and whether you have dismissed the chat prompt.

3. How we use your information

• to respond to your enquiry, prepare recommendations or quotes, and arrange meetings;
• to deliver, support and maintain equipment and systems, and to respond to service requests;
• to prioritise enquiries, for example using the order volume and timeline you give us;
• to keep in touch about our services where you have enquired or asked us to (see section 7);
• to understand how the website is used, fix problems and improve it;
• to measure and improve our advertising (see section 4);
• to protect the website from spam and misuse, and to meet our legal obligations.

4. Analytics, cookies and advertising

On the live website we use:

• Google Analytics 4 to understand how visitors use the site. Google processes this information on our behalf.
• Meta Pixel to measure the results of our advertising on Facebook and Instagram and to reach people who have visited our site. Meta may receive information about your visit and your device, and may combine it with other information it holds.
• YouTube on some case study pages. A thumbnail image is loaded from YouTube when the page opens; the video itself only loads, using YouTube’s privacy-enhanced mode, when you press play.

You can control this:

• Change your browser settings to block or delete cookies, or use a private window.
• Opt out of Google Analytics with Google’s browser add-on.
• Manage how Meta uses your information for ads in your Meta ad preferences.

Links on this site to other websites and services (for example Google Maps, WhatsApp, LinkedIn, Instagram, YouTube and Interroll) lead to places we don’t control. Their own privacy policies apply once you leave our site.

5. Who we share information with

We do not sell your personal information. We share it only with:

• Service providers that help us run the website and our business: Netlify (website hosting and form handling), Google (analytics and YouTube), Meta (advertising measurement), our email and communication providers, and our website provider, LADR Media, who maintain the site and receive form notifications.
• Professional advisers where we need their advice, and authorities where the law requires or permits us to.

These providers may only use the information to provide their services to us, or as set out in their own privacy policies.

6. Overseas disclosure

Some of the providers above, including Netlify, Google and Meta, store or process information on servers outside Australia, including in the United States. Where we use them, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

7. Marketing

If you have enquired with us or asked to hear from us, we may contact you by email or phone about our products, services and projects that are relevant to you. You can opt out at any time by using the unsubscribe link in our emails or by telling us, and we will stop.

8. Storage, security and how long we keep information

Form submissions are stored securely with our form provider and in our email systems. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No internet transmission is completely secure, so we can’t guarantee absolute security. We keep information only as long as we need it for the purposes above or as the law requires, and then delete or de-identify it.

9. Your rights: access, correction and deletion

You can ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Email enquiries@smarteras.com.au. We will respond within a reasonable time, usually within 30 days. In some cases the law allows us to refuse a request, and if so we will explain why.

10. Complaints

If you think we have mishandled your personal information, please contact us first at enquiries@smarteras.com.au and we will investigate and reply. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) atoaic.gov.au or on 1300 363 992.

11. Children

This website is for businesses and is not directed at children. We don’t knowingly collect personal information from anyone under 18.

12. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.